Terms of service

Effective Date: September 23, 2026

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SITE, OR BY PURCHASING ANY PRODUCT FROM ROOK, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. SECTIONS 19 AND 20 LIMIT ROOK'S WARRANTIES AND LIABILITY TO YOU.

These Terms of Service (these "Terms") constitute a legally binding agreement between you and Rook Skin ("Rook," "we," "us," or "our") governing your access to and use of rookskin.com and all related webpages, accounts, communications, content, features, and services operated by or on behalf of Rook (collectively, the "Site"), as well as all purchases of Rook products through the Site, including one-time purchases and automatically renewing subscriptions (each, a "Purchase").

1. ACCEPTANCE OF TERMS

1.1 Manner of Acceptance. You accept and agree to be bound by these Terms, and by any applicable Offer Terms (as defined below), when you place an order, create or use an account, enroll in a subscription, click a button or check a box that references these Terms, or otherwise access or use the Site after having been provided reasonable notice of these Terms.

1.2 Non-Acceptance. If you do not agree to these Terms, you must not access or use the Site or make any Purchase.

1.3 Authority. If you accept these Terms on behalf of another individual or an entity, you represent and warrant that you are duly authorized to bind such individual or entity to these Terms, and all references to "you" shall include such individual or entity.

1.4 Offer Terms. The specific product, quantity, initial and recurring price, billing or shipment frequency, introductory period, discount, and cancellation terms presented to you in connection with a particular offer at the time of Purchase (collectively, "Offer Terms") form part of your agreement with Rook. In the event of a conflict between these Terms and the Offer Terms with respect to any such specific detail, the Offer Terms shall control as to that detail only.

2. ELIGIBILITY; PURCHASES FOR MINORS

2.1 Age and Capacity. You represent and warrant that you have reached the age of majority in your jurisdiction of residence and possess the legal capacity to enter into a binding contract. You may not place an order or enroll in a subscription unless you satisfy these requirements.

2.2 Purchases for Minors. An adult may purchase Rook products for use by a minor solely under the supervision and responsibility of such minor's parent or legal guardian, and only in accordance with the applicable product label, warnings, and directions for use. The adult purchaser assumes sole responsibility for determining whether a product is appropriate for the intended user.

2.3 Children Under 13. The Site is not directed to children under the age of thirteen (13). Children under 13 may not create an account, place an order, enroll in a subscription, or submit personal information to Rook.

3. RELATED POLICIES AND OFFER TERMS

3.1 Related Policies. Rook's Shipping Policy and Refund Policy set forth information regarding shipping, damaged or incorrect orders, returns, and the 60-Day Money-Back Guarantee described in Section 11. Rook's Privacy Policy describes the manner in which Rook collects, uses, and discloses personal information.

3.2 Messaging Programs. If Rook offers a short message service (SMS) or multimedia messaging service (MMS) marketing program, your participation shall be governed by separate messaging terms presented at the time of enrollment.

3.3 Non-Waivable Rights. Nothing in these Terms shall be construed to limit any right or obligation that cannot lawfully be waived or limited under applicable law.

4. ACCOUNTS

4.1 Account Information. Certain features of the Site, including subscription management, may require you to create an account. You agree to provide information that is accurate, current, and complete, and to promptly update such information as necessary to maintain its accuracy.

4.2 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You agree to notify Rook promptly at support@rookskin.com upon becoming aware of, or reasonably suspecting, any unauthorized use of your account or payment information.

4.3 Verification. Rook may require reasonable verification of your identity before modifying account information or processing certain requests.

5. PRODUCT INFORMATION; NO MEDICAL ADVICE

5.1 Informational Purposes Only. All information made available through the Site is provided for general educational and product-information purposes only. Such information does not constitute individualized medical advice, diagnosis, or treatment, and is not a substitute for consultation with a qualified healthcare professional.

5.2 No Guarantee of Results. Individual results vary. Rook makes no representation or guarantee that any product will produce any particular result for any individual.

5.3 Product Labeling. You agree to read and follow the complete product label, including the Drug Facts label where applicable, together with all warnings, ingredient disclosures, and directions for use, prior to using any product. In the event of any inconsistency between product labeling and general content on the Site regarding the appropriate or safe use of a product, the product labeling shall control.

5.4 Adverse Reactions. Do not use any product if you are allergic or sensitive to any of its ingredients. Discontinue use and seek appropriate medical advice if you experience severe irritation, an allergic reaction, or a worsening of symptoms. In the event of a medical emergency, call 911 or your local emergency number.

5.5 Regulatory Classification. Rook products may be regulated as over-the-counter drugs, cosmetics, or other product categories. Statements and directions applicable to one product or category shall not be deemed to apply to any other. Nothing on the Site shall be construed to alter any legally required labeling, warning, direction, or intended use applicable to any product.

6. PERSONAL USE; PROHIBITION ON RESALE

6.1 Personal Use. Except as otherwise expressly agreed by Rook in writing, all products purchased through the Site are sold solely for personal or household use.

6.2 Prohibited Commercial Use. You shall not purchase products for resale, redistribution, export, marketplace listing, commercial sampling, or any other commercial purpose not expressly authorized by Rook. You shall not remove, alter, or obscure any lot code, label, packaging, or other product identifier.

6.3 Remedies. Where Rook reasonably suspects fraud, unauthorized resale, product diversion, abusive return activity, or circumvention of purchase limits, Rook may, in its sole discretion and without limiting any other available remedy, limit quantities, reject or cancel orders, suspend or terminate accounts, or withhold promotional benefits.

7. ORDERS AND ORDER ACCEPTANCE

7.1 Offer to Purchase. Each order you submit constitutes an offer to purchase the products identified therein. Any automated order confirmation serves solely to acknowledge receipt of your order and does not constitute Rook's acceptance of that order.

7.2 Acceptance. Rook accepts an order when the products are tendered to the carrier for shipment. Prior to acceptance, Rook reserves the right to reject or cancel any order, in whole or in part, for any lawful reason, including without limitation product unavailability, errors in pricing or product description, suspected fraud, payment issues, shipping restrictions, suspected unauthorized resale, or violation of these Terms.

7.3 Refund Upon Cancellation. If Rook cancels an order after your payment method has been charged, Rook shall refund the amount charged for the cancelled portion of the order to the original payment method.

7.4 Verification. Rook may require additional information or verification prior to accepting or fulfilling any order.

8. PRICES, PROMOTIONS, TAXES, AND PAYMENT

8.1 Currency and Pricing. Unless otherwise indicated, all prices are stated in United States dollars. Prices, discounts, bundles, gifts, and promotions are subject to change without notice and may be subject to additional conditions disclosed at the time of offer.

8.2 Payment Authorization. You authorize Rook and its third-party payment processors to charge your designated payment method for the total amount presented at checkout, including product charges, any recurring charges you separately authorize, shipping charges, applicable taxes, and any other disclosed amounts.

8.3 Payment Representations. You represent and warrant that you are authorized to use the payment method you provide and that all payment information you submit is accurate and complete.

8.4 Account Updater. Rook may receive updated payment credentials from your card issuer or payment network through account-updater services. You authorize Rook to use any such updated credentials to process Purchases and subscription renewals you have previously authorized.

9. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

9.1 Automatic Renewal. If you enroll in a Rook Subscribe & Save program or any other automatic-refill program (a "Subscription"), your Subscription will continue, and your payment method will be charged automatically at the recurring price and frequency presented at the time of enrollment, unless and until you cancel in accordance with this Section 9.

9.2 Authorization. By enrolling in a Subscription, you expressly authorize Rook and its payment processors to store your payment credentials and to charge all applicable recurring amounts, together with disclosed shipping charges and applicable taxes, without obtaining separate authorization prior to each renewal.

9.3 Cancellation. You may cancel a Subscription at any time through the subscription-management tools made available on the Site or by contacting Rook at support@rookskin.com. Cancellation shall take effect with respect to future renewal charges upon processing, and shall not operate to cancel any order that has already been processed or has entered fulfillment.

9.4 Renewals in Fulfillment. If you request cancellation after a renewal charge has been processed, Rook will use commercially reasonable efforts to halt fulfillment of the corresponding order. If the order can be cancelled prior to shipment, Rook will cancel the order and refund the applicable charge. If the order has progressed through fulfillment to a point at which it cannot reasonably be stopped, your cancellation shall apply only to future renewals, and the current order shall be governed by Sections 11 and 12 and Rook's Refund Policy.

9.5 Payment Failures. If a recurring payment is declined or otherwise fails, Rook or its service providers may reattempt the charge, request updated payment information, suspend the Subscription, or cancel the Subscription.

9.6 Changes to Subscriptions. Rook may modify Subscription pricing or other material Subscription terms, subject to applicable law and any notice required thereunder. If you do not agree to any such modification, your sole remedy is to cancel your Subscription.

10. SHIPPING

10.1 Service Area. Rook currently sells and ships products only to addresses within the United States, unless otherwise indicated at checkout. Rook may decline any order directed to an address or jurisdiction it does not serve.

10.2 Delivery Estimates. Shipping methods, charges, and estimated delivery times may be presented at checkout or in Rook's Shipping Policy. All delivery dates are estimates only and are not guaranteed. Except as otherwise required by applicable law, Rook shall not be responsible for carrier delays or other circumstances beyond its reasonable control.

10.3 Shipping Information. You are responsible for providing a complete and accurate shipping address.

10.4 Delivery Issues. If an order arrives damaged, defective, materially incomplete, or incorrect, you must notify Rook promptly at support@rookskin.com.

11. 60-DAY MONEY-BACK GUARANTEE

11.1 Nature of Guarantee. Subject to the terms and conditions of this Section 11, an eligible order may qualify for a refund if you are not satisfied with your Purchase (the "Guarantee"). The Guarantee is a refund policy only and does not constitute a representation or promise that any product will produce any particular result.

11.2 Claim Procedure. To make a claim under the Guarantee, you must contact Rook at support@rookskin.com within sixty (60) calendar days following the recorded delivery date of the applicable order and obtain return instructions from Rook.

11.3 Return Requirements. To qualify for a refund, you must return all product containers included in the portion of the order for which a refund is requested, including opened, used, and empty containers, within fourteen (14) calendar days after Rook provides return instructions.

11.4 Return Shipping. You are responsible for all return shipping costs and bear the risk of loss or damage during return transit. Rook recommends the use of a trackable shipping method.

11.5 Refund Amount. Upon receipt and approval of an eligible return, Rook will issue a refund to the original payment method in the amount actually paid for the eligible products, with taxes handled in accordance with applicable law. Except as otherwise required by applicable law, original shipping charges are non-refundable.

11.6 Eligibility. The Guarantee applies to one-time Purchases and Subscription orders that independently satisfy the requirements of this Section 11. The Guarantee does not apply to wholesale, resale, diverted, fraudulent, or abusive transactions.

11.7 Verification and Denial of Claims. Rook may require reasonable proof of purchase, order information, photographs, identity verification, or such other information as is reasonably necessary to process a claim. Rook may deny or limit any claim where it reasonably determines that the claimant has engaged in fraud, unauthorized resale, repeated or excessive refund activity, manipulation of the Guarantee, or other abuse.

11.8 Duplicate Refunds. Rook shall not issue a refund for any order that has previously been refunded, or while a chargeback or payment dispute concerning the same order remains pending.

11.9 Statutory Rights. The Guarantee is provided in addition to, and not in lieu of, any rights that cannot lawfully be waived.

12. OTHER RETURNS; DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

12.1 Returns Outside the Guarantee. Returns that do not qualify under Section 11 are governed by Rook's Refund Policy, any applicable Offer Terms, and applicable law.

12.2 Return Authorization. You must contact Rook at support@rookskin.com and obtain return instructions before sending any return. Rook is not obligated to accept or process any unauthorized return.

12.3 Damaged or Incorrect Orders. If an order arrives materially damaged, defective, or incorrect, you must promptly notify Rook and provide your order number and reasonable supporting information, which may include photographs. Rook will review the matter and provide an appropriate remedy as required by applicable law and any applicable written warranty.

13. PROMOTIONS, GIFTS, AND DISCOUNT CODES

13.1 Conditions. Promotions may be limited by time, customer, household, product, quantity, sales channel, or other disclosed conditions. Unless expressly stated otherwise, promotions may not be combined, transferred, redeemed for cash, applied retroactively, or used in connection with resale.

13.2 Gifts. Promotional gifts are offered subject to availability.

13.3 Revocation. Rook may cancel, revoke, or withhold any promotion obtained through fraud, technical manipulation, the use of duplicate accounts, or any violation of applicable promotional terms.

14. INTELLECTUAL PROPERTY

14.1 Ownership. The Site and all content made available therein, including without limitation text, graphics, photographs, video, product names, trademarks, logos, designs, software, and compilations thereof, are owned by or licensed to Rook and are protected by applicable copyright, trademark, and other intellectual-property laws.

14.2 Limited License. Subject to your compliance with these Terms, Rook grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site solely for lawful personal shopping and informational purposes.

14.3 Restrictions. Except as expressly permitted by applicable law, you shall not copy, reproduce, modify, distribute, sell, license, publicly display, scrape, frame, reverse engineer, create derivative works from, or otherwise commercially exploit the Site or any of its content without Rook's prior written consent. No license is granted to use any Rook trademark, trade dress, logo, or product imagery.

15. REVIEWS, TESTIMONIALS, AND USER CONTENT

15.1 Standards. Any review, testimonial, or other content you submit must be truthful, reflect your genuine experience, and must not be false, misleading, defamatory, or unlawful, or infringe or violate the rights of any third party.

15.2 Moderation. Rook may moderate, edit, or remove any submitted content in its discretion, subject to applicable law.

15.3 Individual Experiences. Testimonials and customer results reflect individual experiences and do not constitute a guarantee that any other customer will achieve the same or similar results.

15.4 Marketing Content. Separate terms, permissions, or releases may govern photographs, videos, before-and-after imagery, testimonials, or other content submitted for use in Rook's marketing.

16. PROHIBITED CONDUCT

You shall not use the Site to: (a) violate any applicable law or the rights of any person; (b) commit fraud or submit materially false information; (c) impersonate any person or entity; (d) interfere with or disrupt the security or operation of the Site; (e) introduce any virus or other malicious code; (f) attempt to gain unauthorized access to any portion of the Site or its related systems; (g) scrape, harvest, or collect data without authorization; (h) circumvent any purchase, promotion, return, or account restriction; or (i) use any automated means in a manner that imposes an unreasonable burden on the Site.

17. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to, or integrate with, third-party services, including payment, subscription-management, shipping, review, analytics, advertising, and social-media services. Such third parties may maintain their own terms and privacy practices. Except to the extent such responsibility cannot lawfully be disclaimed, Rook is not responsible for any third-party service or content.

18. ELECTRONIC COMMUNICATIONS

18.1 Consent. Where permitted by law, you consent to receive agreements, disclosures, receipts, subscription notices, and other transactional communications electronically at the email address or telephone number you provide.

18.2 Marketing Communications. You may withdraw consent to receive marketing communications by following the instructions provided in such communications. Withdrawal of marketing consent shall not affect Rook's ability to send non-marketing communications reasonably necessary to administer any order, Subscription, account, or customer-service request.

18.3 Text Messaging. Participation in any SMS or MMS marketing program shall be governed by the separate messaging terms presented at enrollment. Consent to receive marketing text messages is not a condition of any Purchase.

19. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR THE GUARANTEE SET FORTH IN SECTION 11 AND ANY WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED, THE SITE, ITS CONTENT, AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROOK EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ROOK DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY PRODUCT WILL PRODUCE ANY PARTICULAR RESULT FOR ANY USER.

SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES; ACCORDINGLY, SOME OF THE FOREGOING EXCLUSIONS MAY NOT APPLY TO YOU.

20. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ROOK OR ITS OWNERS, AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE, ANY PRODUCT OR SERVICE, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ROOK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROOK'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE, ANY PRODUCT OR SERVICE, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO ROOK DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

THE FOREGOING LIMITATIONS SHALL NOT APPLY TO ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

21. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Rook and its affiliates, owners, officers, members, employees, and agents from and against any and all third-party claims, losses, liabilities, damages, judgments, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to (a) your unlawful conduct, (b) your unauthorized commercial resale or distribution of Rook products, or (c) your material breach of these Terms. This Section shall not require you to indemnify any party for such party's own negligence or misconduct where such indemnification is prohibited by law.

22. GOVERNING LAW

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any Purchase, shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-law principles; provided, however, that this Section shall not deprive you of any non-waivable protection afforded by the laws of your state of residence.

23. MODIFICATIONS TO THESE TERMS

Rook may amend these Terms from time to time. The Effective Date set forth above identifies the current version. Any amendment shall apply prospectively to the extent permitted by applicable law. Where required by law, Rook will provide notice of material amendments.

24. SUSPENSION AND TERMINATION

24.1 By Rook. Rook may suspend or terminate your access to the Site or your account for any material violation of these Terms, fraud, security risk, abusive conduct, or any other lawful reason.

24.2 By You. You may discontinue use of the Site at any time and may cancel a Subscription in accordance with Section 9.

24.3 Effect of Termination. Termination shall not relieve you of any obligation to pay amounts lawfully incurred, nor shall it cancel any order already accepted pursuant to Section 7.2.

24.4 Survival. All provisions of these Terms that by their nature should survive termination shall so survive, including without limitation provisions relating to intellectual property, payment obligations, disclaimers of warranties, limitations of liability, indemnification, governing law, and Section 25.

25. GENERAL PROVISIONS

25.1 Entire Agreement. These Terms, together with any applicable Offer Terms, constitute the entire agreement between you and Rook with respect to their subject matter and supersede all prior or contemporaneous understandings with respect thereto.

25.2 Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without Rook's prior written consent. Rook may assign or transfer these Terms, without notice or consent, to an affiliate or to any successor in interest in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets or business.

25.3 No Waiver. No failure or delay by Rook in exercising any right or provision of these Terms shall constitute a waiver of such right or provision.

25.4 Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible or severed, and the remaining provisions shall continue in full force and effect.

25.5 Force Majeure. Except as otherwise required by applicable law, Rook shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including without limitation carrier disruptions, natural disasters, severe weather, epidemics, labor disputes, cyberattacks, utility or network failures, acts of government, or supply interruptions.

25.6 Headings and Interpretation. Section headings are for convenience only and shall not affect the interpretation of these Terms. As used herein, the word "including" means "including without limitation."

26. CONTACT INFORMATION

Questions regarding these Terms, orders, Subscriptions, cancellations, or returns may be directed to:

Rook Skin
support@rookskin.com